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How to contact Amazon? Use this Chat, Phone and Email

amazon chat contact

If you are looking for a way to contact Amazon customer service In this article we will show you how you can do it through different means.

Amazon is the largest online store in the world where millions of people buy daily, in fact it is estimated that 9 out of 10 consumers they check the price of any item on Amazon.

One of the advantages of buying from Amazon is that we have very favorable guarantees and return policies, as well as a very robust and reliable support system.

If you have had any questions or an incident arose with any purchase you have made on Amazon, below we show you all contact methods what you can use and where to find them.

Amazon Chat, Talk to an Online Agent

Probably the amazon chat It is one of the fastest ways to solve any doubt or problem that may arise.

By using it, you will quickly get in touch with an Amazon support agent, who will ask you to detail your question or incident in order to give you the most appropriate solution.

With all the professionalism he will attend you in the best possible way, and later, if necessary, he will send you an email clarifying the doubts you had. One of the best ways to get a solution.

Where is the Amazon chat?

Amazon chat it is only available for computers, and you must also be a customer.

If you meet the requirements, then you can access it by following the steps below:

  • Go to and log in.
  • At the top right click on «Accounts and Lists»And go to«My account«
  • Then click on «Help"
  • Accede to "Contact us«

Once you have completed the previous steps, you must select an order or a reason for which you want to contact Amazon so that the contact options are unlocked.

contact amazon chat
Amazon Contact Methods

Depending on the reason you choose, only certain forms of contact may be available. Keep in mind that if the online support service is saturated, you will not be able to contact through this medium.

Call Amazon Phone

If you want to speak directly to an Amazon agent through a call, you can call this number.

Before calling you should know that this is the universal number from Amazon, so the waiting time may be longer than if you request to be called from the Amazon help section.

To make them call you and let them waiting times are shorter, you have to log in to and access the section contact by clicking here.

Now select a reason and the order with which you have a question or problem, enter your phone number and click on «Call me now«

call amazon
Contact by phone call Amazon

Once you have done it, you will get the estimated waiting time for an Amazon agent to call you, usually it is usually 1 to 5 minutes.

Send mail to Amazon email

Finally, if the chat is saturated or not available and you cannot get in touch through a phone call, we recommend that you send an email to Amazon.

Waiting times to receive a response are usually not longer than 24 hours and in the same way any incident can be resolved using this means.

How to send an email to Amazon

To send an email to amazon, access the contact us section by clicking here.

Next, select a reason for which you want to contact, and you must also mark the order with which you have problems if this is the case.

Click on the bottom button where it says «Send email»And you will get the form that you will see below.

send email to amazon
Amazon contact form

We hope this guide has been helpful and from now on you will know how to contact Amazon correctly. If you have any additional questions let us know in the comments.