It has happened to SecureLine VPN users on certain occasions that they have had problems with the license activation of this software. These types of errors are very common and each of them has its due solution. Next we will tell you about the solution to the error: "The SecureLine VPN server has rejected your license file."
In TecnoGuias we share a list of Avast SecureLine VPN licenses, to activate the product completely in a safe way and it is possible that some user has given a fault, so here we teach you how to solve it.
Possible solutions to the Secureline VPN server error
Commonly, according to Avast this error occurs because the account you are using for SecureLine VPN violated the terms and conditions. Therefore, to activate the account again, you should talk to a customer service person on the platform so they can help you. Customer service can be contacted using this form:
Nevertheless, if you are looking for an alternative solution do not worry. Next we are going to present you a couple of solutions to your problem. You can try from contacting support to the last solution presented by us.
Reactivate your Secureline VPN license
The main solution for the error "The SecureLine VPN server has rejected your license file" is to reactivate your account as we mentioned at the beginning. Before talking to technical support you can check if your account needs to be reactivated. To do so, you simply have to follow the steps that we will mention below.
- We are going to verify that the account is activated entering the application.
- Go to the SecureLine VPN profile. You do this by clicking on the username and then clicking on My Profile.
- Then in the section "Mail administration”You must add the email you used to activate SecureLine VPN.
- Added the mail the problem should be solved. In the event that this is not the case, you should send an email to Avast technical support showing the most recent invoice.
Solution to "Sorry, there has been a failure" in SecureLine VPN
SecureLine VPN failures can occur for a variety of reasons. In the case of the failure that the ad shows us "Sorry, there has been a failure”, We can solve it by configuring the DNS.
In case you don't know, DNS is the configuration of the domain services. So, your current DNS settings are most likely affecting to the SecureLine VPN servers, and this does not allow you to continue.
In order to fix this SecureLine VPN bug We simply have to follow the steps that we will name you below. Keep in mind that these steps can be applied both in the Windows 8 operating system and in the latest version, Windows 10.
- Log in to Windows as an administrator and head to the system settings.
- In Setting We look for the option of Internet Network and we click on it.
- Let's continue by clicking Network settings. Then we will change the adapter options.
- We must do right click on the internet connection we are using and select Properties.
- A window will open with different tabs and options. In the main tab we will select the connection element "Internet Protocol Version 4”And click on the Properties option.
- In the window of Properties we will activate the option "Use…DNS addresses. " and we must enter the DNS of our preference.
- Among the best known DNS available we have: Google Public DNS, Cloudflare or Quad9. We introduce the one we want and click on To accept.
Clear cache when changing DNS
The above process should be enough to fix the error that Secureline VPN "Sorry, there was an error." However, the DNS change is not immediate, this may take a few minutes or the system may need to be rebooted.
If you want to force and you are totally sure that DNS change was done without reboot, follow the next steps:
- Find the program Run or press Windows + R keys at the same time. A window will open, we must write CMD and click accept.
- Doing this will open the Command Prompt program, there we will have to write the following line: ipconfig / flushdns. We give Enter and it should be enough for our new DNS to be activated.
Conclusion to error "secureline vpn server rejected your license file"
SecureLine VPN is another Avast product, we recommend that if you want to remain completely secure, activate the antivirus with license keys.
The Secureline VPN error about license file rejection is not difficult to resolve. If you have purchased the license correctlyIt will only be necessary to send an email to Avast technical support commenting on the situation along with your last invoice.
Now, if your case is that you do not have the license or you have not renewed it. Then you may not be able to continue using SecureLine VPN until you get a new license for this program.